Privacy Policy

Overview

At First Rate Response, we are committed to protecting your privacy online. We created our Privacy Policy (“Policy”) in order to demonstrate our firm commitment to protecting the privacy of our clients. This Policy may change from time to time, so please check back periodically. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. We encourage you to ask questions and to be very cautious before you disclose your personal information to others. Questions regarding this Policy should be directed to cs@firstrateresponse.com

  1. What information does First Rate Response collect from you?
    In order to better provide you with quality services, First Rate Response collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you request register or send us feedback. For example, this information includes your name and e-mail address. With this information, First Rate Response can better provide you with personalized services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web siteĀ“s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

  1. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide visitors with a superior customized online experience. We use the customer contact information to send emails, to send promotional information, to enhance the operation of our site and administer our systems.

We gather information in the following ways:

Registration

We collect your name and email address for the purposes of contacting you. We will only contact you to provide you with the information described on the website. Specifically, we will send you a free, two week email course that teaches you how to earn money as a panelist. From time to time, usually monthly, we will send you a newsletter. You may opt out at any time and we will not contact you beyond the date of your opt out.

Contact Information and Third Party Data

If you contact us or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply. If other users or third parties send us correspondence about your activities, we may keep the information in a file specific to you. We may use a third party to help us provide customer service. In order to help you most effectively, we may provide them with your contact information.

We also track customers’ traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

  1. With whom do we share your information?

Other Parties: We do not sell, trade, or rent your personal information to others without your consent.

Services Provided on Our Site: Except as otherwise stated in this Policy, at present First Rate Response does not disclose its customers’ Personally Identifiable Information to other merchants.

Compliance with Service of Process or Law Enforcement: Occasionally First Rate Response may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. First Rate Response fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

  1. How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. You may contact us at any time to change your contact information.

  1. What security precautions are in place to protect against the loss, misuse, or alteration of your information?

At First Rate Response you can be assured that your personal information is secure and consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced firewall technology. All of the customer data we collect is protected against unauthorized access by physical security means.

  1. A special note about children’s privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at cs@firstrateresponse.com so that we may delete the minor’s information.

  1. Use of “cookies” and “action tags”

First Rate Response Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to First Rate Response. Our cookies may store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site.

  1. Contacting First Rate Response about privacy questions or concerns

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact First Rate Response by sending an email to: privacy@firstrateresponse.com

  1. Privacy Policy changes

This Privacy Policy was last changed on October 10, 2014. If First Rate Response makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.